Homes under pressure
62%
of surveyed homes operated at a loss.
Up from 49% a year earlier. Nine months to March 2026.
StewartBrown · March 2026 ↗Australian aged care · Aged Care Act 2024 era
Find the cash leakage. Keep more value in care.
Care Connection brings clinical, compliance, workforce and financial insight into one platform — finding where money quietly leaks across six operational domains, linking every finding to evidence, and leaving every decision with your people.
Review-only by design: no autonomous clinical, staffing, payroll or funding decisions.
What it surfaces
01
Avoidable cost, with the alternative costed
Overtime, agency cover, penalty exposure and payroll variance, compared with a feasible compliant option.
02
Clinical risk, flagged for review
Falls, pressure injury, medication and deterioration signals against recognised clinical standards.
03
Control gaps, with an audit trail
What was detected, from what data, who reviewed it, and what was decided — for every finding.
Why now
Margins are under pressure. Every decision counts.
Most residential providers are running at a loss, and labour is where the gap lands. The systems that hold the answers — clinical, rostering, payroll, finance — each see only their part.
Average operating result
−$9.16
per bed, per day.
Down from a $0.91 surplus a year earlier. Nine months to March 2026.
Inside Ageing · July 2026 ↗Costs versus revenue
11.7%
growth in direct care costs, versus 6.6% revenue growth.
Nine months to March 2026 versus the prior year.
The Weekly Source · July 2026 ↗Survey benchmarks, not a recoverable leakage rate. Whole-home losses include accommodation and everyday living; wage and care-delivery changes also affect costs.
The six leakages
Six places aged care quietly leaks cash.
Each one sits between systems that individually work as designed. Care Connection reconciles across them — and the same three-step loop applies to every domain: find it, validate it, reduce the repeat cost.
01 · Workforce & rostering
Workforce & Rostering
Avoidable overtime, agency cover, penalty exposure, broken shifts, casual loading where permanent capacity exists, skill-mix inefficiency.
What did this roster cost against a feasible, compliant alternative for the same care?
Partner trial open02 · Payroll & award
Payroll & Award
Misapplied classifications, overtime and penalty configuration, sleepover and travel rules, manual overrides that drift — exposure runs both ways.
Given what was actually worked and the rules, what should have been paid?
On the roadmap03 · AN-ACC funding
AN-ACC Funding
Residents whose documented care complexity has moved since assessment, without a funding review being triggered. Flagged for clinician review — never reclassified automatically.
Which residents show a sustained change that warrants a funding review?
On the roadmap04 · Occupancy & admissions
Occupancy & Admissions
Avoidable vacant-bed days from slow referrals, missing documentation, delayed agreements and room turnaround.
How much revenue did avoidable vacancy cost, and where did the process stall?
On the roadmap05 · Support at Home
Support at Home Revenue
Services delivered but not claimed, wrong codes or units, rejected claims, under-used budgets, negative-margin visits.
Did every valid service become the right claim, payment and margin?
On the roadmap06 · Procurement
Procurement & Invoices
Duplicate invoices, contract price drift, off-contract purchasing, site-to-site price variance, unmanaged increases.
Are we paying what we agreed, and buying consistently?
On the roadmapNot sure where to start? Most providers begin with workforce and rostering — the largest cost pool and the fastest to evidence. A short conversation will tell you which domain is worth a first look.
Talk to usThe platform
One platform. Six connected views.
Clinical, risk, compliance, workforce, analytics and family communication — drawing on the same operational data, so a signal in one is understood in the context of the others.
Clinical
Clinical care management
Documentation, care planning, assessments and resident tracking, with care requirements central to every downstream view.
AI risk engine
Risk analysis core
Real-time risk indicators and pattern analysis across clinical and operational data, flagged for human review with evidence attached.
Compliance
Compliance reporting
Regulatory mapping, incident management, audit-ready dashboards and a traceable record of every finding and decision.
Workforce
Workforce management
Roster options tested against employment rules, qualifications, availability and staffing requirements — before the shift, not after the pay run.
Analytics
Analytics & insights
Executive dashboards, trend analysis and financial indicators that connect care, workforce and money in one view.
Families
Resident & family portal
A communication hub with care-plan visibility and activity updates, so families see what's happening and why.
How it works
Find it. Validate it. Reduce the repeat cost.
The same loop runs in every domain. Here it is for workforce and rostering, the first domain in the partner trial.
Spot the leakage
Compare rosters, timesheets, payroll, agency invoices and availability. Look for avoidable overtime, agency cover, penalty exposure and overlooked internal capacity.
Check the alternative
Compare fully costed options against agreed employment rules, qualifications, availability and care requirements. Link each finding to its evidence and flag uncertainty.
Track the value
Review findings with workforce and finance stakeholders, agree an owner and action, then track recurrence and validated savings against an agreed baseline.
A financial control, not a staffing-cut tool
Every finding and every proposed roster goes to a person for review. The target is cost that added no care value — the wrong worker at the wrong rate for a shift that still had to be filled — never the care itself.
Worked exampleAgency cover is booked for a vacant shift. If an eligible internal worker was available at a lower total cost, the difference points to a potential saving on future shifts. All loadings and penalties are compared, and the alternative must have been genuinely feasible. A cheaper theoretical option is not enough.
Proven in practice
Clinical risk insight, live inside the platform.
The integration pattern behind Care Connection isn't theoretical. A review-only AI risk panel already runs against resident profiles across four clinical domains, each measured against a recognised standard.
Falls riskPH-FRAT
Pressure injury riskWaterlow Score
Medication riskSTOPP/START v3
Deterioration riskDEWS
How every insight is handled
- Typed, provenance-tagged inputs only — never a whole record or free-text narrative.
- Results return as a reviewable flag inside the system your team already uses.
- No raw model output is stored or exposed; only the evidenced, reviewable outcome.
- Nothing is actioned automatically — a named person confirms, adjusts or rejects.
The same architecture extends to workforce and financial data. That is what the partner trial validates.
Who it's for
Built for providers and the people who advise them.
Residential aged care
Single homes to multi-site groups working to AN-ACC funding and care-minute requirements.
Home & community care
Support at Home providers reconciling plans, delivery, claims and workforce cost.
Retirement living
Operators adding care services who need compliance and workforce visibility from day one.
Consultants & partners
Governance, compliance and operational advisers who want an evidence-linked platform behind their advice.
Talk to us
Tell us where you think the money is going.
A short scoping conversation, no obligation. We'll tell you honestly whether Care Connection fits, which domain is worth a first look, and what a trial would involve.
- Providers: pick the domain that hurts most; we'll show you what a first diagnostic looks like.
- Consultants and advisers: ask about the partner program and the workforce trial.
- Real or synthetic data, scope agreed with you first. No live roster is changed automatically.
Start the conversation
We reply within two business days.
Thanks — we'll be in touch
We reply within two business days. If it's the workforce trial you're after, you can also register directly at trial.careconnection.health.
Partner trial
We're seeking a small number of partners to launch this.
Start with an agreed service or roster period using real or synthetic data. Review an evidence-linked set of potential savings, compare AI-assisted roster options and test disruption scenarios such as sick calls. Your feedback shapes the launch.
- An agreed roster period, real or synthetic data
- Evidence-linked findings you can validate
- AI-assisted roster options and sick-call scenarios
- No live roster is changed automatically