Advisory-Led · Workforce Transition · Integrated Platform

Fix the Business.
Equip the Workforce.
Then Automate It.

Care Connection starts with advisory — finding your AN-ACC funding gaps, mapping your process failures, and transitioning your team to work differently. The platform then extends that competence into every clinical shift, every SIRS deadline, every board meeting.

$1.65m Max SIRS penalty — body corporates
3,800+ Providers operating under the new Act
35% Admin burden reduced
90 days To full workforce adoption
Compliance Dashboard — Live
SIRS Priority 1 — Open 1 incident Urgent
Care Minutes — This Month 197 / 200 min Shortfall
QI Program — Current Quarter On track
Star Rating — Composite 4.2 ↑ Improving
Audit Readiness — Overall 86% Green
⚠ P1 SIRS Deadline
Incident #2024-0441 — submission required
06:42:18

We fix the operation before
we hand you the platform.

Most technology implementations fail because the underlying business problems come in with the team. Our advisory engagement finds the AN-ACC funding gaps, maps the process failures, and designs the workforce transition — so the platform lands into an organisation already moving in the right direction.

Advisory is the
primary service.
The platform delivers it.

We don't sell subscriptions and provide onboarding. We embed with your team, diagnose what's costing you money and regulatory exposure, and build the path to a workforce that operates with precision — at every level, in every role.

01

Revenue recovery

Identify gaps in AN-ACC classification documentation, under-recorded clinical activity, and missed supplement entitlements before they cost you another quarter of funding.

02

Process optimisation

Map every manual handoff in your SIRS, QI Program, and reporting workflows. Find the failure points. Redesign the processes so the team isn't compensating for broken systems.

03

Regulatory positioning

Audit your compliance posture against the Aged Care Act 2024 and Aged Care Rules 2025 — across SIRS, care minutes, Quality Standards, and provider registration obligations.

04

Workforce transition

Structured change management so every role — clinical, compliance, management, board — understands how they work differently and what they're now responsible for under the new Act.

Phase 01

AN-ACC Revenue Audit

We analyse your AN-ACC classification documentation, care minutes records, and supplement claims to find funding gaps. Providers consistently find they are under-claiming — often across multiple residents and for extended periods.

Recoverable funding identified within 30 days
Phase 02

Process Failure Mapping

We map your SIRS workflows, QI Program processes, and compliance reporting chains. Every manual handoff is a failure point. We find the ones creating regulatory exposure right now — before the ACQSC does.

Risk exposure quantified and prioritised
Phase 03

Regulatory Gap Analysis

Current compliance posture mapped against the Aged Care Act 2024 and Aged Care Rules 2025 — SIRS obligations, care minutes targets, Quality Standards, provider registration conditions. You know where you stand before any auditor arrives.

Compliance gap report and remediation plan
Phase 04

Workforce Transition Design

Role-by-role workflow redesign, training sequencing, and adoption milestones. Clinical staff, compliance managers, facility managers, and executives each have a defined transition path — not a single generic training session.

Adoption roadmap with measurable milestones
Phase 05

Platform Activation

Care Connection modules activated in order of highest risk — incident management, regulatory reporting, risk intelligence — integrated with existing clinical data. The platform extends what your team now knows how to do.

Live within 60–90 days of engagement start
Phase 06

Sustained Governance

Quarterly compliance reviews, Star Rating monitoring, and regulatory briefings as the Aged Care Rules 2025 continue to evolve. You stay positioned ahead of the ACQSC — not catching up after an audit finding.

Ongoing advisory, not a one-off implementation

The platform extends your team's
competence — it doesn't replace it.

The single biggest reason aged care technology fails is workforce adoption. Staff don't reject the tools — they reject change without context. Our transition approach gives every role a reason, a capability, and a workflow they can use from day one.

Built around how your people already work

Care Connection doesn't ask your clinical team to learn software. It asks them to document care the way they already do — and surfaces the compliance, risk, and regulatory outputs automatically from that activity.

A care note becomes a QI indicator update. An incident becomes a SIRS countdown. A care plan update becomes a risk register entry. The workforce keeps doing care. The platform keeps doing compliance.

  • Role-specific onboarding — not a single generic training session for the whole facility
  • Supervised adoption using real work, not demos — staff see the platform responding to their actual clinical data
  • Compliance outputs visible immediately — early wins build confidence in the new workflow
  • Management dashboards updated in real time so leaders can see adoption progress by team
  • Board and executive reporting activated once clinical adoption reaches threshold
Clinical

Care staff & Nurses

Document care as normal. Incident forms are structured and guided. Risk flags surface automatically from what's already been written. No additional administrative load.

Compliance

Quality & Compliance Manager

SIRS countdown runs automatically. QI dashboard updates live. Quarterly GPMS reporting prepared weeks early. The end-of-quarter scramble ends.

Operations

Facility Manager

Care minutes, staffing, incidents, and compliance in one view. Shortfalls visible during the month — not discovered at quarter end when it's too late to act.

Executive

CEO & Director of Nursing

Risk register updates from clinical data in real time. Board reports generated from live evidence. Emerging risks surfaced before they become incidents or SIRS obligations.

Governance

Board & Executive Committee

Evidence-weighted risk reporting — not a spreadsheet updated monthly by whoever remembers. Governance accountability backed by documented, current data.

Regulatory Reality — Aged Care Act 2024
$1.65 million

Maximum civil penalty for body corporates under the Aged Care Act 2024

The new Act — effective 1 November 2025 — substantially increased penalty exposure for providers. SIRS Priority 1 incidents must be reported to the ACQSC within 24 hours. Responsible persons face penalties of up to $165,000 where conduct results in death or serious injury. There are no extensions and no exceptions.

Priority 1: 24-hour deadline
Priority 2: 30-day deadline
Residential and Support at Home
Responsible persons liable
ACQSC active enforcement

Penalty figures per the Aged Care Act 2024 (Cth), effective 1 November 2025. Aged Care Rules 2025 set out SIRS legislative requirements. Providers should obtain independent legal advice on their specific obligations.

Three modules. One source of truth.

Every care note written, every incident reported, every care plan updated — automatically feeds the risk register, compliance evidence library, and regulatory reporting. The platform does the compliance work. Your team does the care work.

Incident & SIRS

Never Miss a SIRS Deadline Again

Structured incident capture with automatic Priority 1 countdown, escalation chains, investigation workflows, and GPMS-ready export — built for the 24-hour hard deadline under the Aged Care Act 2024.

  • Countdown starts the moment an incident is logged
  • Compliance manager alerted immediately; escalation at 20 hours
  • Root cause analysis template with structured documentation
  • Open disclosure tracking, all evidence linked to the incident record
  • GPMS-compatible export and submission history
  • Covers residential care and Support at Home SIRS obligations
  • Multi-facility dashboard — all sites, one view
Regulatory Reporting

Quarterly Reports Done Before the Deadline

Real-time QI indicator tracking, care minutes monitoring against the mandatory targets, live Star Rating scoring, and one-click GPMS export — so the compliance team never scrambles at quarter end again.

  • QI dashboard updates live as care notes are written
  • Real-time care minutes vs the mandatory minimum per resident per day
  • RN hours tracked separately against the 24/7 registered nurse requirements
  • Live Star Rating trend across all 4 domains
  • All Quality Standards mapped to live clinical evidence
  • AN-ACC classification documentation support and gap alerts
  • Audit readiness score — Red / Amber / Green per standard
Risk Intelligence

A Risk Register That Updates Itself

Clinical events automatically update the risk register. Pattern analysis surfaces emerging risks before incidents occur. Boards receive evidence-weighted risk reporting with documented certainty — not a spreadsheet.

  • Clinical event → risk register update in the same session
  • 30-day risk watchlist: residents most likely to escalate
  • BACKS framework: 5-dimension evidence certainty per risk
  • PPPT: 4-dimension control quality assessment
  • VGI score: evidence weight × control quality, comparable across risk types
  • Board narrative generated automatically from live data
  • Multi-facility enterprise risk aggregation
Metric Without Care Connection With Care Connection
SIRS Priority 1 trackingManual spreadsheet✓ Automated from minute one
Missed SIRS submissionsCommon in multi-site operations✓ Near-zero with escalation chain
QI data preparation2 weeks manual per quarter✓ Hours — data always current
Care minutes non-complianceDiscovered at quarter end (too late)✓ Real-time alerts during the month
AN-ACC documentation gapsIdentified at audit or funding review✓ Flagged continuously during care delivery
Star Rating visibilityAfter public Commission publication✓ Live tracking with trend alerts
Clinical event → risk registerDays or weeks (manual)✓ Automated same session
Board risk report currency4–6 weeks old✓ Real-time
Audit preparation timeWeeks of manual document gathering✓ Pre-built readiness dashboard

Advisory. Transition. Platform.

Three stages — in that order. The advisory fixes the business problems. The transition equips the workforce. The platform makes it permanent.

Advisory engagement

AN-ACC revenue audit, process failure mapping, and regulatory gap analysis against the Aged Care Act 2024. You know exactly what's costing you before anything changes.

Workforce transition

Role-by-role workflow redesign and supervised adoption. Every team member works differently — with a reason, a capability, and a process that fits their specific role.

Platform extends it

Care Connection activates on top of a workforce already working better. SIRS compliance, AN-ACC documentation, and risk reporting run automatically from care activity already happening.

Ready to transform your aged care operations?

Book your free advisory session. We'll spend 30 minutes understanding your compliance posture, AN-ACC funding exposure, and workforce challenges. No pitch. No obligation. Just honest assessment.

Or contact us directly:

info@careconnection.health